No need to connect reader using bluetooth. Just make sure that Bluetooth on Ipad is ON.
Must plug in the power all the time
Any problem with reader, Just reset the reader by pressing on reset button of VITAL reader ( located in the side and in the back of the reader. Must disconnect power before reset) and then restart the Ipad.
Watch this video for more details
Video 7 : How to force reader VITAL C4 to reset
Must follow video 6. If not successful then follow this video.
After following Video 6 and 7 but unsuccesful, please delete the app NAILSOLUTIONPLUS and then reinstall the app again. Repeat Video 6 to connect.